FAQs

Shipping & Ordering

 When will I receive my order?

All orders with in stock items take up to 2 business days to process and generally take 1-7 business days for delivery. While it’s likely your order will arrive within the estimated time frame, it’s not a guarantee.

How do I find my order number?

You should have an order confirmation email with your order number in your inbox. Be sure to check your spam folder in case it ended up there. If you still can’t find it, let us know and we’ll help you out! When you reach out please be sure to include which country you’re shipping to so we can help find your order more efficiently.

My item arrived damaged. What should I do?

We’re so sorry that happened. Please indicate “Delivery Issue” as the reason for your return so we can share your feedback with the team. Or, contact us at adam@adamhnk.com.

 Where do you ship?

We ship from South Korea. We use Korea Post International Office.

What payment methods do you accept?

Unfortunately, we currently only accept PayPal. We will be expanding and offering more payment plans in the future. PayPal will ship to the address associated with your account by default, so please double check your details before ordering!

I entered the wrong shipping address? What should I do?

It happens! You're able to cancel your order within 60 minutes via a link at the bottom of your order confirmation email. From there, just place a new order so we can get that heading to the right place! If you have a one time promo code, just drop us a note after your new order is placed and we can credit you retroactively.

Once our warehouse team is packaging up your order we are unable to change any shipping information.

Why hasn’t my tracking number updated?

Hang in there! It can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured, your package will be on its way to you soon. If you don’t see any movement after 10 business days, please let us know and we’ll look into it for you.

My order says it was delivered but I didn’t receive anything.

In most cases, you’ll see it deliver within 1 business day. There can be a lag between the physical delivery date and tracking delivery date. If it’s been longer than 2 business days, please email us and we’ll look into what’s going on!

I ordered all items that were in stock but only half my items arrived. What happened?

Not to worry! Depending on a variety of factors, your order may ship out in a few packages. You likely have another package your way so check to see if we sent an additional tracking number your way. You can either check your email or log in to your account here to see if all items are marked as shipped.

If you're still missing something, please do let us know!

Can I cancel my order?

Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can!

If your item is on preorder, it likely hasn't moved into fulfillment yet so drop us a note at adam@adamhnk.com and we may be able to help.

Once your order is in the fulfillment process, we are unable to make further edits and hope it fits in nicely!

Can I purchase a gift card?

Of course! You can snag a gift card in various denominations here. You're able to either have that sent to your recipient now or at a later date.